Customer service
Guaranteed for life.
The purity is certified, the craftsmanship is ours, and both are covered for as long as you own the piece.
01
Certified for life
Every Mazimo piece carries a certificate of purity. Should the karat ever test below what is stated, we replace the piece or refund it in full.
Verify a certificate
02
Craftsmanship
Manufacturing defects in clasps, hinges, settings and soldering are repaired free of charge for the life of the piece. Wear, accidental damage and modifications by third parties are excluded.
03
Complimentary care
Bring it in whenever you pass by.
- Lifetime cleaning and polishing at the boutique
- First resizing free on rings and bangles
- Annual check of settings on diamond and zircon pieces
04
How to claim
Bring the piece and your invoice to the boutique, or message us on WhatsApp with photos and we arrange collection anywhere in the UAE.
Message the boutique